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Customer complaimts

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Good morning, i'm from the customer relations department, how can i help you? Hello I'm Jake Ronalds, I call from Magic Electrics company because  the product you sent us, which is a Intel pentium processor arrived with some defects.  I'm sorry to hear that, may i have your name, your customer number and your invoice number? Yes,my customer number is ME357, my name is Jake Ronalds and my invoice number is 007865.  Can you spell your name again please? Yes, is J-A-K-E  R-O-N-A-L-D-S Do you have a warranty for the product? Yeah, i think it's under warranty until 1 year after the delivery date. Ok, thanks for your time, can you hold the line while i transfer your call to the IT maintenance department? Yeah, thanks for your attention.
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personal opinion on EOI

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  I personally love being part of this project, because it gives me a lot of information about English culture, and how they do things. I also like to present and help in these classes, since it helps me to gain fluency with the language. I find that these activities are very useful for the future, since they teach you to do a position, in which we all have the same level. For my part, I would prefer to do more classes like this, and interact with other students, because due to the causes that we are living, it is very well.
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Reschueduling Meetings

Hello! Is that Mrs Brody? This is Mark Brown, Geraldine Marsden's administrative assistant at Compusafe. Hello, Mark. What can I do for you? Well, unfortunately Mrs Marsden is ill, so she won't be at work for theree days. Oh, I'm sorry tho hear that. The problem is, she won't be able to make it to the meeting you arranged for tomorrow. Can we reschedule it? Certainly. Let's look at the calendar.  What date is convenient for you? How abaut Tuesday, 5th January? I won't be avaliable on that day. I'll be busy with staff training. I see. Mrs Marsden will also be free on Wenesday, 6th January. Would thet suit you? I've got a staff meeting in the afternoon, but I'm free in the morning. Grat! Will 11 o'clock in the morning bo OK? Yes, I'll write it in my diary. 
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