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Customer complaimts

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Good morning, i'm from the customer relations department, how can i help you? Hello I'm Jake Ronalds, I call from Magic Electrics company because  the product you sent us, which is a Intel pentium processor arrived with some defects.  I'm sorry to hear that, may i have your name, your customer number and your invoice number? Yes,my customer number is ME357, my name is Jake Ronalds and my invoice number is 007865.  Can you spell your name again please? Yes, is J-A-K-E  R-O-N-A-L-D-S Do you have a warranty for the product? Yeah, i think it's under warranty until 1 year after the delivery date. Ok, thanks for your time, can you hold the line while i transfer your call to the IT maintenance department? Yeah, thanks for your attention.
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personal opinion on EOI

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  I personally love being part of this project, because it gives me a lot of information about English culture, and how they do things. I also like to present and help in these classes, since it helps me to gain fluency with the language. I find that these activities are very useful for the future, since they teach you to do a position, in which we all have the same level. For my part, I would prefer to do more classes like this, and interact with other students, because due to the causes that we are living, it is very well.
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An e-mail providing directions for a technician's visit.

 TO: Technican's Compani. FROM: Compsa online. SUBJECT: Rout to Offices. Hello Toni, To reach the compsaonline offices from your headquarters you have to go straight until you reach the train station, where onec there, you will turn right until you reach the roundabout. Once there you will take the first exit towards Paseig. Whwn your get the Dia you will turn in the Dia and you will continue straight. In this street you will see our headquarters. My Office is on the second floor, at the end of the corridor on your left. I wait for you there at 6p.m. Attentively the coordinador of Compsaonline Rubén. Tghanks for your attention. 
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